When conversion tracking goes too far
Conversion Optimisation
When conversion tracking goes too far
As marketers we are always being asked ‘what was the ROI?’ In the digital age of consumption that question can be hard to answer. So, we create metrics which will calculate a ‘soft’ conversion, or lower scoring lead, for example capturing an email address. And sometimes, in efforts to prove ROI, providing a good customer experience is forgotten. In this article I’m going to show you an online retailer who let marketing objectives trump user experience. And the social backlash which followed. I’ll also demonstrate how another online retailer is meeting the same marketing objectives, in a more considered way. In fact, I will illustrate how this retailer is going the next level, to stimulate demand in their approach. If you don’t give people a chance to get to know you, why should they provide their email address? Online retailer Everlane use a carousel Facebook ad to showcase their sandals…
03 October 2018